This weekend was suspiciously warm for Autumn in England. We decided to have not one but two BBQs with friends.
We recently purchased an OUTBACK Meteor Hooded 4 Burner Gas BBQ Grill In Red, this is what a BBQ should look like.
On both days to the amusement of my wife and friends. As soon as we’d finished eating, drinking and relaxing, I started cleaning the BBQ, top to bottom.
It is now spotless.
How many times have you cooked a BBQ and thought to yourselves, I’ll clean that tomorrow.
The tech equivalent of cleaning the BBQ is:
- Managing product related churn
- Future cloud cost management
- Growth related tech innovation
- Removing service outages and instability
- Improving NPS
Cleaning the ‘BBQ’ is something that great tech teams do after every use.
It’s really hard to know if your PortCo is a clean it now or clean it later without opening the grill to have a look.
After all, if your wife/partner asked you ‘is the BBQ clean’… what are you going to say…
One way you can tell Is to keep an eye out for these 3 symptoms…
- Tech change being hard. Cost is increasing while user experience is degrading.
- The benefits of being in the cloud aren’t realised.
- Continuing service outages and platform Instability despite increased investment.
The best tech teams have a grilling strategy that minimises the need to clean before they’ve even decided what to cook.
They look at how they can remove barriers to growth, bringing innovative tech solutions to the board. Tech change will feel natural.
They pro-actively measure, asses and reduce their cloud cost profile, starting with the cost to service an individual user. The cloud feels like an asset, not a cost centre.
They use technology related churn, NPS changes and customer survey results to drive the direction of product development. Increased investment has measurable ROI linked to EBITDA and revenue growth.
Interactions with your portco tech teams should feel like being in a Michelin star restaurant.
Let’s not forget Food Trucks in San Francisco and outdoor grills in Austin can get a Michelin star…
Great quality does not mean expensive, but when you turn up in the morning, that grill had better be spotless!
Until next time.
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